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Designing an 'Empathic Questionnaire' for Organizational Research
(1972) Alderfer, Clayton P.; Brown, L. Dave
In organizational field research, the investigator often finds that he must earn the trust of organization members before they will provide him with information that they consider threatening to themselves. One way that trust can be earned is by demonstrating some awareness and acceptance of the respondent's life dilemmas. This study tested and found support for the hypothesis that a questionnaire showing that the researchers already knew about key issues in the organization would elicit more information threatening to the respondent than would an instrument based solely on general morale and satisfaction topics.